2022
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You are not your customer
Mar 19
When you start a company and come up with a name, whether or not you like the name doesn’t matter. You are not the customer.
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Establishing trust in business
Feb 9
Sometimes the best way to make a sale is to stop selling and focus instead on building a relationship and establishing trust.
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Right to repair
Feb 5
I will always support a consumer’s right to repair the things they own. It’s cheaper, sustainable, and far more rewarding than replacement.
2014
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Death by Documentation
Dec 19
Before I finally made it to a more modern company that fully embraced Agile methodologies, I worked for a firm that used the waterfall method exclusively for project planning. It was a nightmare.
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No Excuses
Dec 15
If I’ve learned anything over my career thus far, it’s that we come up with the stupidest excuses to not do something.
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WordPress Plugins – Return on Investment
Oct 4
Investing in WordPress plugins isn’t likely to return too much – unless those are premium plugins.
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Diversity of Experience
Sept 28
Surround yourself with as many voices different than yours as you can. This diversity of experience and perspective will help sharpen and refine your own.
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Be Aware of Context
Sept 24
Nothing is more annoying than a customer service representative responding out of context to a customer concern.
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Hertz: A Study in Failed Customer Service
Sept 12
I attempted to rent from Hertz this week. Their customer service failed miserably.
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Expect the Unexpected
Sept 7
You can’t prevent every unintended setback, but you can prepare in such a way that their effects are minimized.
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Context-free Cold-Calling is Dangerous
Aug 22
If you use cold-calling as a technique to gain new customers, be sure to provide context when you reach out. Don’t blindly shotgun the market with ambiguous sales copy.
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Above and Beyond
Aug 20
In a world where even luxury goods are treated as commodities, finding a way to distinguish your enterprise from others is vital to success.