2014
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Hertz: A Study in Failed Customer Service
Sept 12
I attempted to rent from Hertz this week. Their customer service failed miserably.
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Sudden Shifts
Jul 26
I found myself watching 42 last night. I love sports movies, and it’s one of my favorite.
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Regional Bias
Jul 6
International bodies continuously allege they’re working together to remove barriers to travel and trade. They’re doing the exact opposite.
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Why is Air Travel So Painful?
Jun 28
Air Canada, with their utter inability to tell the truth about scheduling, deal with delays caused by their own incompetence, or offer any sort of meaningful support to a plane full of rebooked and re-routed passengers has joined Delta on my list of airlines I will never fly again.
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Unexpected Networking
Apr 29
I honestly feel I did more talking and networking while stuck in remote airports and hotels than I’ve ever done at a conference.
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Monkeys in the Machine
Apr 27
Not everyone could be at JSConf BR, so I wanted to give you all a glimpse of the awesomeness that is the worker API.
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Air Travel and Elitism
Apr 25
I’m not going to pay $300-1000 more for a first class ticket just to experience a handful of perks. What does that imply about my worth to airline employees?
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Travel Light
Apr 14
Whittling down what I bring with me on the road has helped pare down what I keep at home, too.
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Why Speak at WordCamp?
Jan 17
Today kicks off WordCamp Phoenix. Tomorrow (and Sunday) I’ll be speaking there. This is the third year I’ve presented at WordCamp Phoenix. Why do I keep coming back?