Take Time to Give Back
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No matter what you do, always take time to give back to the community that helped define you.
service
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Character Quest – Service
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We were made in the image of a God who works for the express purpose of performing good works of service for the benefit of others.
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Investing your Talents
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On Sunday, we discussed the parable of the talents in church. It’s one of my favorite passages of scripture, both for the uplifting message about hard work and perseverance and for the convicting way it reminds me not to squander the gifts given me by God. For those of you keeping track at home, you
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Motivation
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Once upon a time, I heard myself utter the phrase, “I’m not paid enough to care about that.” Years later, a boss explicitly told me not to do something because, “you aren’t paid enough for that.” The other day, I was told to excuse a volunteer’s lack of enthusiasm and follow-through because, “he’s doing this
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Do Members Subscribe?
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Last weekend I came to the realization that my gym “membership” was, in reality, a service subscription. I have a membership at 24 Hour Fitness, and I love the convenience of being able to work out at any time of day, whenever works best for my schedule. Last month, 24 opened a new gym near
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Work Ethic
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On Monday I talked about last weekend’s bridge project from the context of communications within the workplace. But that illustration is so rich I just can’t leave it alone. Working on any project with multiple people and personalities will almost always lead to a self-lesson on work ethic. Last weekend was no different. We had
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Bridge to Somewhere
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On Saturday, I had the opportunity to work with some Boy Scouts who were preparing Trojan Park for a huge camping trip next month. There were a total of 8 participants from my unit, and I saw another 60+ people working various projects around the park. My team ended up helping with a trail clearing
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Motivation
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Businesses are motivated by profit. You push your employees to work hard in order to maximize your owners’ (either your or your shareholders’) profit-making ability. This leads to incentives for sales teams, team-building promotional activities, quarterly performance reviews, and a highly competitive workspace. The public sector, on the other hand, has other motivations. Most public
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Dealing with Unhappy Customers
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OK. It happened. Something went wrong and one of your customers is on the phone yelling. True, they should have read the fine print at the end of the user agreement before they accepted liability for using your product. But right now that is the last thing you want to tell them. At some point
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The 10 Commandments of Customer Service
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This week’s ten commandments strikes a little closer to business operations than marketing strategy. All the same, your organization’s internal operations practices are just as important to your brand as the marketing department’s long-term strategy. Don’t believe me? Ask a firm that’s violated one of these rules: I doesn’t matter what your job is Everyone