Customer-Centric Development: Lesson 11
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Today, my list of 10 lessons in customer-centric development goes all the way to 11!
Eric Mann
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Customer-Centric Development: Lesson 10
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In just about every position I’ve had, the first rule taught during the on-boarding process is that “it’s not my job” is a forbidden phrase. If a customer asks you for something outside of your job description, your responsibility is to pass along that request to whomever is responsible.
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Customer-Centric Development: Lesson 9
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As a business professional, you’re often on-stage more than you know.
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Customer-Centric Development: Lesson 8
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We’ve all promised deadlines once upon a time that seemed reasonable only to have them fall through.
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Customer-Centric Development: Lesson 7
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We’ve all done it. A client has asked how much more work is left on the project and, with excitement, we’ve exclaimed “I’m 90% of the way there!”
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WordPress Core Proposal: Portable Revisions
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As cool as the new post revisions feature might be, the luster of the shiney new feature has begun to fade.
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Customer-Centric Development: Lesson 6
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At the end of the day, clients care how much a project will cost and when it will be done. They don’t care how many hours you expect to work on the project.
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Customer-Centric Development: Lesson 5
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They hired you as an expert. Behave as the expert you were hired to be.
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Customer-Centric Development: Lesson 4
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What you do isn’t easy. Don’t act like it is, and don’t ever tell your client it is; that’s just insulting.
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Customer-Centric Development: Lesson 3
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Of all the taboo sayings in business and development, “user” is one of the worst. It’s imprecise, and demonstrates a failure to execute on lesson 2 – that you understand your customer’s customer.