Three words can make or break your reputation
·
A simple, three-word phrase can either make or break your reputation with customers. Are you using the right one?
customer
-
-
Customer-Centric Development: Lesson 10
·
In just about every position I’ve had, the first rule taught during the on-boarding process is that “it’s not my job” is a forbidden phrase. If a customer asks you for something outside of your job description, your responsibility is to pass along that request to whomever is responsible.
-
Customer-Centric Development: Lesson 9
·
As a business professional, you’re often on-stage more than you know.
-
Customer-Centric Development: Lesson 7
·
We’ve all done it. A client has asked how much more work is left on the project and, with excitement, we’ve exclaimed “I’m 90% of the way there!”
-
Customer-Centric Development: Lesson 6
·
At the end of the day, clients care how much a project will cost and when it will be done. They don’t care how many hours you expect to work on the project.
-
Customer-Centric Development: Lesson 5
·
They hired you as an expert. Behave as the expert you were hired to be.
-
Customer-Centric Development: Lesson 4
·
What you do isn’t easy. Don’t act like it is, and don’t ever tell your client it is; that’s just insulting.
-
Customer-Centric Development: Lesson 3
·
Of all the taboo sayings in business and development, “user” is one of the worst. It’s imprecise, and demonstrates a failure to execute on lesson 2 – that you understand your customer’s customer.
-
Customer-Centric Development: Lesson 2
·
It’s easy to forget who we build our products for. Often it’s not you. Often it’s not even your client. Take some time to define the end customer and your client will thank you.